RefurbPhone Reviews

Refurb-phone.com is a retailer specializing in refurbished electronics. The company has grown rapidly to become a leader in its field with strong customer relations. This is due to delivering effective quality products to the customer at affordable prices. The website has an average to good trust score, indicating that it is legit and safe to use. The positive trust score is based on an automated analysis of various data sources checked online such as the technology used, the location of the company, other websites found on the same web server, and more. The website seems to have a good reputation with several positive reviews found online. However, some customers have reported issues with shipping and communication. It's important to note that the company operates only in the UK and Europe.

The website refurb-phone.com offers payment methods that are considered reasonably safe such as credit card and Paypal. These companies usually offer the option to get your money back in case the merchant does not deliver or the product has been broken during transportation. However, no payment method gives money back all the time. The website also uses Shopify Payments, Klarna, Apple Pay, Google Pay, and Shop Pay for the provision of Credit Card and Debit Card payment facilities via their Checkout online payment service. Please note that they do not store your credit card details on their website. Make sure you file a complaint in time and be careful with the limitations your credit card or payment methods have set. They have a valid SSL Certificate which means your information is secure during transmission.

Refurb-phone.com has a detailed return and shipping policy. For returns, you can return your items for a refund within 14 days of receipt of your shipment. The items must be in original condition and must be sent back with all accessories provided, in the original packaging. However, free gifts or promotional items are not returnable. Once your return is received and inspected, they will send you an email to notify you that they have received your returned item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 3 working days.

For repairs, you can return your items for a repair within 1 year of receipt of your shipment. The items must not be water damaged or show any signs of physical damage, and they must not be reported lost or stolen. Once your repair is received and inspected, they will send you an email to notify you that they have received your returned item. If you are approved, then your repair will be processed, and they aim to repair and return your device within 3 working days.

There are no charges for return. For a refund or a repair, you need to enter your order number and email address in the fields on their website and follow the instructions to select the items you want to return. You will get a confirmation email with the shipping guidelines once the return request is approved. For a repair, you can also send an email to sales@refurb-phone.com.

Regarding the shipping policy, it seems that they offer free shipping. However, the details about the shipping policy are not explicitly mentioned. It's always a good idea to contact the company directly for the most accurate information.

You can contact Refurb Phone via email or online chat. For a repair, you can send an email to sales@refurb-phone.com. If you have any questions, concerns, or inquiries, don't hesitate to reach out to them. They also have a customer service team that you can contact. Please note that the information might have changed, so it's always a good idea to check their official website for the most up-to-date contact information.